By Gary Smalley
Effective communication is a complex business. If you go into it expecting things to flow easily and without a lot of effort, you’re just kidding yourself. I recommend that you adjust your expectations from “simple” to “complex,” especially in three key areas:
1. Expect problems and misunderstandings. Even the best communicators sometimes fail to understand others, or they fall short of making themselves understood. We’re all human. We don’t always follow through on what we know to be best. We don’t always use the proven techniques that we know work. Often we don’t even know for sure why we act or feel a certain way. Effective communicators expect problems and misunderstandings.
2. Expect that you’ll need a lot of patience. Effective communication takes time. You and the other person may not connect or get on the same wavelength on the first or second (or third or even fourth) attempt. Impatience can doom the goal of genuine understanding. Being in a hurry works against the commitment to care that is essential to all effective communication. How can you genuinely care for someone while you’re tapping your feet and reaching for the door? Read more….http://gosmalley.com/communication-its-complicated
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